Built for modern support teams
Every feature works together to help your team resolve faster and keep customers happy.
Inbox
One inbox for everything
Email, chat widgets, and direct messages all flow into a single, unified inbox. Your team sees everything in one place — no more switching tabs or missing messages.
- Real-time WebSocket updates
- Ticket assignment and ownership
- Priority and status management
- Bulk actions for efficiency
AI
AI that works for you
Bring your own API key from any major provider. AI drafts replies based on your knowledge base, summarizes long threads, and can run on full autopilot for routine questions.
- BYOK — bring your own API key
- Auto-respond mode for channels
- Context-aware from knowledge base
- Custom AI tools and actions
Email channels built in
Connect your support email addresses via IMAP and SMTP. Incoming emails become tickets automatically. Reply from the app and it sends as your support address.
- IMAP/SMTP integration
- Real-time IDLE sync
- Per-channel AI settings
- Connection health monitoring
Chat
Live chat on your site
Embed a customizable chat widget on any website. Visitors start conversations instantly, your team responds in real-time from the same unified inbox.
- Embeddable widget with one script tag
- Domain verification for security
- Visitor session tracking
- AI auto-responses for chat
Team
Built for teams
Invite members, assign roles, transfer ownership. Everyone sees the tickets that matter to them with clear ownership and accountability.
- Role-based access control
- Ticket assignment and handoff
- Team invitations via email
- Canned responses shared across team
Knowledge
Knowledge base
Create categories and articles that serve as your self-service library. Feed them to AI so responses are grounded in your actual documentation.
- Categories and articles
- Publish and unpublish controls
- AI-integrated for smarter answers
- Per-channel article assignment